[https://www.macpieticketing.com] ("Platform") is operated by Macpie Ticketing Sdn Bhd (Company Registration No. 860056-A ) a company incorporated in Malaysia with its address at Unit 23-10, Q Sentral, Jalan Stesen Sentral 2, KL Sentral, 50470 Kuala Lumpur ( “Macpie Ticketing”, “our”, “us” or “we”).
References to these “Terms and Conditions”, include these Terms and Conditions which may be revised, amended or updated in the sole and absolute discretion of Macpie Ticketing from time to time, with or without notice to you and general practices, guidelines, and limits adopted under these Terms and Conditions.
Unless otherwise noted, you should assume that the copyright in everything you see or read on the Platform including but not limited to any designs, text, graphics, source code, or software belongs to Macpie Ticketing. Your access to it does not imply a license to reproduce and/or distribute this information which means that you cannot reproduce, modify, publicly display or distribute the contents of this Platform without the prior written consent of Macpie Ticketing. The trademarks and logos displayed on the Platform are the registered and unregistered trademarks of the respective owners. Use of the trademarks displayed is strictly prohibited. You are advised that the owners of the trademarks will aggressively enforce their intellectual property rights to the fullest extent of law.
2019 CHA EUN WOO 1ST FAN MEETING TOUR [ JUST ONE 10 MINUTE] In KUALA LUMPUR (“the Event”) is organised by Macpie Pro Sdn Bhd (“MacpiePro”). MacpiePro and Macpie Ticketing Sdn Bhd ("MacpieTicketing") reserves the rights to change or amend any terms and conditions at any time at its sole and absolute discretion without prior notice.
General Sales Conditions
All tickets sold by Macpie Ticketing are as an agent for and on behalf of the respective venue management or owner ("Venue Owner") responsible for the venue in which the event will be held (" Venue") and/or the promoter ("Promoter") responsible for the event for which the tcikets are sold in respect of ("Event").
Upon successfully placing your order for the Ticket(s), the Ticket(s) are strictly non-exchangeable, non-transferable and may not be resold.
Macpie Ticketing shall be entitled, but not obligated, to conduct verification checks on any Ticket purchase orders, and shall be entitled to rescind the Ticket sale if such verification checks reveal any fraud or other irregularity whereby such determination shall be at the sole and absolute discretion of Macpie Ticketing.
Any complaints regarding the Event shall be directed to and dealt with by the Venue Owner and/or Promoter.
Children aged three (3) and above must have a ticket for admission. No admission for child aged below twelve (12) years old unless accompanied by an adult aged twenty one (21) years old and above.
Ticket holders are responsible to take note of any entry conditions or restrictions imposed on infants in arms, children without tickets or any minimum children admission age.
The price of the Ticket shall be the price set at the time the order for the Ticket is accepted.
You may purchase up to FOUR (4) tickets per transaction. For the avoidance of doubt, you may make multiple transactions.
The Ticket(s) may be collected four (4) hours before the beginning of the Event at the box office of the Venue or such other collection points as may be prescribed by Macpie Ticketing on the date of the Event. Purchasers MUST present NRIC/Passport, Debit Card or Credit Card (as the case may be) and e-confirmation verification ("Confirmation Document(s)") during Ticket collection. The identity of the person receiving the Ticket(s) may be recorded by our officers.
In the event the Confirmation Document(s) presented during Ticket Collection differs to that which was submitted during the online purchase, both the current valid Confirmation Document(s) together with the previously submitted Confirmation Document(s) must be produced during Ticket collection. Macpie Ticketing reserves the right to request for further confirmation or documents to verify the identity of the purchaser. In the event the confirmation or documents provided are insufficient to verify the identity of the purchaser, Macpie Ticketing reserves the absolute right to refuse Tciket collection and/or registration.
Third party Ticket collection is strictly not permitted unless accompanied with an authorization letter duly signed by the purchasing individual together with a copy of the Confirmation Document(s), failing which Macpie Ticketing reserves the absolute right to refuse Ticket collection and/or registration.
The ticket holder shall be responsible for all Ticket(s) after they have been collected. Macpie Ticketing, Venue Owner, and Promoter will not be responsible for any Ticket(s) that is lost, stolen or destroyed. Macpie Ticketing, venue Owner, and Promoter will not be responsible of such denial of entry. Any request for re-issuance or replacement of the Ticket(s) shall be determined by Macpie Ticketing on a case-to-case basis, where such determination shall be at the sole and absolute discretion of MacpieTicketing.
All Ticket(s) must be collected in accordance with your chosen delivery method and changes if permitted shall be at the sole and absolute discreation of Macpie Ticketing. No refund will be made for uncollected Ticket(s).
A valid Ticket must be produced to get into Venue. Removing any part of and/or, altering and/or defacing the Ticket may invalidate the Ticket.
The resale of Ticket(s) is strictly prohibited. Macpie Ticketing reserves the right to cancel any tickets that have been found resold.
Ownership or possession of the Ticket does not confer any rights (by implication or otherwise) on the purchaser to use, alter, copy and/or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the Ticket.
Purchase from Unauthorized Sources / Refusal of Admission
Purchase of Ticket(s) should only be made via our designated website at [https://www.macpieticketing.com] (“Website”), Any Ticket(s) purchased from any other source may be unauthorized copies and the purchaser(s) may be refused entry to the Event.
Entry to the Venue will be subject to the Venue's prevailing terms and consitions of entry.
Latecomers may be refused entry ti the Event until a suitable break during the Event,
In the event that the purchaser provides false or incorrect data when making the purchase, the purchaser may be barred from attending the Event.
Venue Owner and'or Promoter reserves the right, without refund or compensation to refuse the admission to, and/or eject any person whose conduct is disorderly or unbecoming..
Postponement, Cancellations and Refunds
Macpie Ticketing does not allow any exchange or cancellation of Ticket(s) under any circumstances and Ticket(s) sold are neither transferable nor refundable unless otherwise permitted under paragraph 4(b) below.
If the event is postponed or cancelled, a notice will be posted by the Venue Owner and/or Promoter's designated platforms (“Notice”). The Notice shall advise the procedures for requesting a refund and the period of time within which the purchaser could request a refund. For the avoidance of doubt, there shall also be no refund for Processing Fee (RM4.00) and Courier Charges (if any).
Any refund made at Macpie Ticketing shall only be made out of such sums held by Macpie Ticketing on bahalf of the Venue Owner and/or Promoter authorised the Venue Owner and/or Promoter ("Authorised Collection"). The amount of refund to be made by Macpie Ticketing will be made on a pro-rated basis claculated based on the Authorised Collection held by Macpie Ticketing in proportion to the face value of the respective Ticket(s). Macpie Ticketing shall not be liable to make a refund beyond the Authorised Collection under any circumstances. For the avoidance of doubt if Macpie Ticketing does not hold or no longer holds the Authorised Collection, Macpie Ticketing shall not be laible to make any refunds to the purchaser(s) and all claims for refund shall be directed to the Venue Owner and/or Promoter.
In the event of postponement, the Ticket(s) purchased for the original event date may be applicable and valid for the new event date unless otherwise notified.
Refund will not be entertained if a request for refund is made after the given period as stipulated in the Notice. Such unrefunded sums shall be dealt with at Macpie Ticketing’s sole discretion.
The Venue Owner and/or Promoter reserves the right to postpone, cancel, interrupt or stop the event due to adverse weather, dangerous situations, or any other causes beyond its reasonable control. In such event, the Venue Owner and/or Promoter and/or Macpie Ticketing may with hold the refund of monies paid for the Ticket(s), whereby such determination shall be made on a case by case basis.
During the Event (including entry into the Event), the Ticket holder agrees to submit to any search for any prohibited items including but not limited to weapons, controlled, dangerous and illegal substances and recording devices as may be required by the Venuw Owner and/or Promoter.
Assumption of Risk
The Ticket holder voluntarily assumes all risk and danger incidental to the Event whether occurring prior to, during or subsequent to the actual Event, including but not limited to any death, personal injury, loss, damage or liability. The Ticket holder agrees to release Macpie Ticketing , Venue Owner, promoter and their respective agents and employees from any liability, regardless of whether injury or loss occurs prior to, during or subsequent to the Event.
Changes to Event
Venue Owner and/or Promoter reserves the right to withdraw, replace, add or substitute any artists / performers’ and or vary advertised programme, event times, seating arrangements and audience capacity without prior notice.
Venue Owner and/or Promoter reserves the right to postpone, cancel, interrupt or stop the event due to adverse weather, dangerous situations, or any other causes beyond its reasonable control.
No photography, audio or video recording is allowed during the Event unless otherwise stated by Venue Owner and/or Promoter.
Purchaser(s) MUST present the Confirmation Document(s) during Ticket(s) collection.
Macpie Ticketing, venue Owner and Promoter reserves the right to request for further confirmation or documents to verify the identity of the individual collecting the Ticket(s). In the event the confirmation or documents provided are insufficient to verify the identity of the individual and/or purchaser, Macpie Ticketing, venue Owner and Promoter reserves the absolute right to refuse Ticket collection.
COLLECTION ON THE CONCERT DAY
The Ticket(s) may be collected at the box office/Ticket Counter of the event venue four (4) hours prior to the Event OR refer to the time announced in the authorised channels. Box office/Ticket Counter will be closed once event start, purchaser is advised to collect tickets early.
Ticket will be delivered to the billing address after seven (7) working days of purchase.
GENERAL TERMS & CONDITIONS
Every purchaser owns a unique QR Code (in the ticket) for entry to the venue.
QR Code in the ticket is highly confidential, Venue Owner, promoter and Macpie Ticketing will not be responsible for any leakage of QR information to third parties.
Children aged three (3) years old and above must have a ticket for admission.
Entry will be refused if original physical Ticket is damaged, altered or removed in any way or form from the ticket.
Lost or damage of the ticket will not be entertained.
Ticket is not transferable and not refundable. No exchange of ticket will be entertained under any circumstances.
Complimentary Tickets must not be resold or offered for sale.
No outside food or beverages, photography, audio or video recording is permitted inside the venue unless otherwise stated by organizer.
During the Event, the Ticket holder agrees to submit to any search for any prohibited items including but not limited to weapons, controlled, dangerous and illegal substances and recording devices.
Macpie Ticketing reserve the right to change these terms and conditions at any time, and you agree to abide by such varied, supplemented or modified terms and conditions.
* Please click agree if you have read through and understand the above stated terms and conditions, with no further arguments or disagreement on the next processes.